How to make a claim on your travel insurance with Taurus Insurance
How to make a claim with Taurus Insurance
Who do I contact for Medical Emergency, Medical Related Expenses, Repatriation and Evacuation Claims?

Please call the assistance company on the relevant number detailed below. You can call at any time of the day or night. You'll need your Policy Number and details of the full circumstances, as these will be required to process your insurance claim.

Anywhere except the USA, Canada or Mexico

Call: +44 (0)1403 286 537

USA or Canada

Call: +1-844-780-0494

Mexico

Call: 00 1 819 780 0494

Who to contact for Gadget Claims

You can submit your gadget claim using the online claims portal, or you can call, email or write to Taurus Insurance. Please ensure that you have your Policy Number and details of the full circumstances – these will be needed to process your insurance claim.

Address

Taurus Insurance Services Ltd

Suite 2209-2217 Eurotowers

Europort Road

Gibraltar

Online

Online Claims Portal

Email

thomascook.tiga@taurus.gi

Call

0330 041 8140

Who do I contact for Financial Failure Claims?

Please ensure that you have your Policy Number and the full circumstances as they will be required to process your insurance claim. If you have taken out Travel Disruption cover and need to make a claim, please contact us using one of the following options: 

Address

IPP Claims at Sedgwick

Oakleigh House

14-15 Park Place

Cardiff

CF10 3DQ

Email

Insolvency-claims@ipplondon.co.uk

Call

0330 041 8140

Who do I contact for any other claims?

If you need to claim for any other issue, you can use the contact details below. You'll need to provide your Policy Number and full details of the circumstances so that your claim can be processed.

Address

Thomas Cook Travel Insurance Claims

Claims Team

Insurance Administration Services Limited

Crow Hill Drive

Mansfield

Nottinghamshire

NG19 7AE

Email

travel.claims@thomascookcover.com

Call

0330 041 8140

We can send you a claim form either by post or by email, or our claims forms can be downloaded below:

Where can I find copies of my insurance policy?

If you’ve purchased the Economy, Premier or First Class Travel Insurance product, follow these links for the latest versions of the travel insurance policies here:

Economy Insurance Product Information Document (IPID)

Premier Insurance Product Information Document (IPID)

First Class Insurance Product Information Document (IPID)